商务英语情景对话：退货

商务英语情景对话：退货

　　导语：如果你是在国外买东西要退货，关于退货的商务英语情景对话就用得上了。以下是cnfla小编为您收集整理的，欢迎阅读!

　　关于退货的商务英语情景对话：

　　A: Excuse me...

　　B: Yes, sir. How may I be of service?

　　A: I would like to return this item... Are refunds allowed?

　　B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

　　A: No, no... It was just the wrong size.

　　B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.

　　A: No. I would rather just return it.

　　B: Sure, no problem. Do you happen to have the receipt?

　　A: Yeah, right here.

　　B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

　　A: No, thank you.

　　B: You're welcome. Have a nice day!

　　打扰一下...

　　是的,先生,需要什么服务吗?

　　我想把这个东西推掉...可以退款吗?

　　当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?

　　不,不是的...只是大小不合适.

　　那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.

　　不用了.我还是想退掉.

　　当然可以,没问题.你带收据了吗?

　　带了,在这儿...

　　好的.,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?

　　没有了,谢谢你.

　　别客气.祝你一天都开心!

　　refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额

　　a tax refund 税金退款

　　to claim/demand/receive a refund 要求/接受退款

　　If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款.

　　as opposed to:used to make a contrast between two things (表示对比)而,相对于

　　200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.

　　This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的.

　　receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)

　　Can I have a receipt, please? 请给我开个收据,好吗?

　　to make out(= write)a receipt 写收据

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　　A：能告诉我什么原因吗?

　　B：对不起，我示能随意泄露情报。

　　4、

　　A： We’d like a chance to bid on this business.

　　B： We’ll be taking quotations next month .

　　A： Will you let us have the specifications ?

　　B： Sure ，just drop in my office some time and pick them up .

　　A：我们希望能有机会投标这笔生意。

　　B：我们将在下个月接受报价。

　　A：规格说明书可以给我们吗。

　　B：没问题，什么时候到我办公室来拿都可以。

　　5、

　　A： Can you tell me why our bid was not accepted?

　　B： I think you were a little too high on some of the items .

　　A： On which ones ?

　　B： You’re perfectly welcome to inspect the winning bid .

　　A：请告诉我为什么我们没有得标好吗?

　　B：我想你们有几个项目的价格高了一点。

　　A：哪几个品目呢，

　　B：我们很欢迎你来查阅得标者。

　　6、

　　A： I have a question about this quotation you submitted .

　　B： What is it ?

　　A： The third item has been omitted .

　　B： Oh ，yes .we don’t carry that item anymore .

　　A：你提出的报价我有问题。

　　B：什么呢?

　　A：第三项目漏掉了。

　　B：哦，是的，那一项目我们不再卖了。