商务英语客户调查问卷对话练习

商务英语客户调查问卷对话练习

　　A: First of all, thank you for filling in our questionnaire.

　　C: that’s ok. How can I help you?

　　A: Well you made a few interesting comments that I’d like to ask you about, if that’s all right.

　　C: Sure, go ahead.

　　A: You said that the customer service you received was “ shoddy”, what went wrong exactly?

　　C: Well the guy who served me didn’t really seem to know what he was doing.

　　A: Do you mean he was rude?

　　C: NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that.

　　A: I see. But you were happy with what you bought.

　　C: Yes. I bought some trainers; they’re absolutely fine.

　　A: Good. And you thought they were reasonably priced?

　　C: Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra.

　　A: You also mentioned that worst thing about shopping at HaiSports was disabled access.

　　C: That’s right. I’m a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps.

　　A: We’re really sorry about that.

　　C: Well I can’t say that you are the only culprits.

　　A: The good news is that we’re having ramps fitted at the store this week.

　　C: Oh, right. Well it’s nice to be listened to for a change, I must say!

　　A: We’ll also be sending you a HaiSports voucher to say thank you for helping us with our customer survey.